Can you drop off an appliance anytime during work hours?
Yes anytime the shop is open, feel free to drop by with an appliance for service.
Should I bring help for loading and unloading an appliance at the shop?
Yes, it is recommended to bring at least one person capable to help with lifting.
Due date for payment is on receipt.
What methods of payment are accepted?
All major credit cards, debit, cash, and cheque.
What information do I need to book a service call?
Provide the appliance's address, customer name, phone number, and email. Include the appliance's model and serial number, symptoms, and whether the home is rented or owned.
What are my responsibilities when preparing for a service call?
Ensure the appliance is accessible, for example if there is laundry or other obstructions. They must be cleared so that the technician may have appropriate room to work on the unit.
Do you work on stacked laundry?
No, stacked laundry MUST be unstacked prior to the arrival of the technician. Failure to do so may result in the technician declining service.
Who is required on site during a service call?
There must be at least one personnel above the age of 18 years old present during a service call. These requirements may change due to special circumstances.
What is your cancellation policy?
Minimum 24hrs notice for cancellation. Failure to do so will result in a cancellation fee.
